Student Portal Login Help

This section will help explain how to recover your Butte College password.  Sometimes recovery is not possible in which you will have to contact Student Tech Support at (530) 895-2925 for assistance.

The following are instructions for the most common method for resetting your password.

• Click the Forgot Password option:

• If you're prompted to enter the username do so at this time. Remember that your username is your full Butte College emai including @student.ozone-1.com
• You'll see two options. Unlock account and Reset Forgotten Password option.Select the Reset Forgotten Password option.
• Next you will select your authentication method, however, 2nd factor /One Time Passcode is recommended if this is available.
• A code will be sent to the primary recovery method you have. This could be either a phone text or a code sent to a personal email on file.
• If this doesn't work try selecting Problems with authentication option to see if other recovery methods can be used. This option will only be available if it was setup in Account Management.

All recovery can be updated in Account Management at:

http://bcportalguard.ozone-1.com

More information about updating and editing within Account Management can be found here.